How do I book a stay?
Pick an apartment, enter your dates and the number of travellers, check availability, then send your reservation request. You then receive a confirmation email with the payment link.
Which payment methods are accepted?
Available payment methods depend on the establishment: pay later on site, FedaPay, PayPal, CinetPay or M-Pesa. Active options are listed on your reservation checkout page.
Can I cancel my reservation?
A reservation that is not finalised can be cancelled from your account or the checkout page. Depending on the establishment, a non-refundable cancellation fee may apply when cancelling shortly before check-in; the exact amount is shown before you confirm.
How do check-in and check-out work?
Check-in instructions are emailed once your reservation is confirmed. Our team stays reachable to arrange key handover and answer questions on site.
What is included in the apartments?
Every listing details the included amenities as well as the paid extra options you can select while booking.
How do I contact the team?
Write to us from the contact page or, if you have an account, use the messaging linked to your reservation to reach the concierge directly.
Still need an answer? Contact us